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In that case, please email and we can help with a remote fix or replacement. If the issue seems to follow the dock after the above troubleshooting steps, it may be defective. Test a different USB cable with the dock if you have one available to eliminate a potential bad USB cable Test the same dock with a different hard drive in the same computer to eliminate any potential issues with your current hard drive Test the same hard drive and dock in a different computer to eliminate any potential issues with your current computer (sounds like you already confirmed this) Next, there are a few troubleshooting steps that you can perform to isolate the cause of the issue: Let me know if any particular step is an obstacle. The steps are as follows: Go to Finder > Applications > Utilities.Double-click Disk Utility to launch it. When your Mac is not recognizing the external hard drive, use Disk Utility to mount and repair the unrecognized external drive. Here are links to get started depending on which type of hard drive applies to you. Repair external hard drive by using Disk Utility. In other words, it is common for a Windows-formatted hard drive to not show up in Mac computers.įirst - are you using a brand new hard drive, or a hard drive that was previously installed somewhere else?

Note that most hard drives formats will work for Windows OR Mac, not both. Thanks for contacting Plugable! Sorry to hear that your USB hard drive dock is not working as it should. Step 2: Fix WD external hard drive not mounting/showing up/recognized/detected on Mac by reformatting Go to Applications > Utilities > Disk Utility.